AI Shopping Assistant
Virtual assistants: boosting sales through better shopping experiences
Unleash your potential through smart shopping experiences
In e-commerce and industry, everything revolves around providing customers with seamless and personalised shopping experiences. AI Shopping Assistants are forward-looking tools that help you build customer loyalty, increase conversion rates, and boost sales.
Discover the future of online shopping with our AI Shopping Assistants. Revolutionise your customers’ experience in both B2C and B2B. Maximise your efficiency with automated dialogue systems that always deliver the optimal response and significantly simplify processes.
Efficient shopping support: AI shopping assistants in action
Enhanced customer retention
Support your customers by providing them with valuable product details around the clock.
The following technologies are used in this tool
Frequently asked questions about AI shopping assistants
How do AI shopping assistants work?
AI shopping assistants are designed to allow customers to ask tailored (follow-up) questions about product details and customer services in real time. This ensures that customers can interact with you easily and effectively, gaining a deeper understanding of your product offerings.
The AI technology is built as an automated dialogue system. It uses Retrieval Augmented Generation (RAG) to process the natural language of your customers. This enables e-commerce and industrial companies to benefit from the power of such query-based and generative AI models. Additionally, individual customer inputs undergo sentiment analysis — an assessment of the emotions or attitudes expressed (positive, negative, or neutral). This allows opinions, judgments, and attitudes in customer feedback to be automatically identified and addressed precisely.
How does the integration of AI shopping assistants into existing systems work?
The AI-based shopping assistants can be integrated into existing IT system landscapes to enable seamless customer interaction. Responses are automatically generated and provided based on structured data. Integration with shop, PIM, DAM, and CMS systems is possible at any time via APIs. This makes the connection straightforward and quick in practice, without requiring major technical adjustments.
Can product reviews also be incorporated into the AI shopping assistants?
Retresco’s AI shopping assistants can be seamlessly integrated into online shops and omnichannel sales processes. Customer questions are answered in real time using generative AI. Upon request, past customer reviews can also be taken into account. This way, the AI shopping assistants can highlight special features and benefits of a product by summarising and presenting (positive) reviews and product feedback from buyers.
What costs are associated with Retresco’s AI shopping assistants?
Pricing is customised and depends on the customer’s specific requirements as well as the supported languages. Companies interested in e-commerce or industry are advised to contact Retresco for a non-binding consultation. They benefit from over 15 years of experience in digitising and automating language-based business processes and several hundred successfully implemented AI projects.
Expand your toolbox flexibly
Need support beyond AI shopping assistants? Build your toolbox according to your needs.
