Initial digital contact via chatbot and voicebot: How pro familia provides round-the-clock support to those seeking advice

pro familia has teamed up with Retresco to introduce digital initial contact via chatbot and voicebot, giving those seeking advice fast and reliable access to sensitive counselling services around the clock.

The solution deliberately relies on rule-based AI to ensure maximum control, security and data protection in highly sensitive areas such as pregnancy, sexuality and family planning.

The project significantly improves accessibility and service quality and has been established internally as a responsible, accepted use of AI.