Optimise Your Processes and Save Time
Do you want to offer top-notch service to your customers while reducing the workload of one-on-one support? With our AI-powered customer service assistants, you can meet all support expectations, provide highly personalised service, and optimise your costs.
Benefit from intelligent assistants that automatically respond to a wide range of customer inquiries. Discover our AI-based customer service assistants for digital commerce, the media sector, and beyond.
Increase Your Availability in Digital Commerce
Comprehensive Support For Your Readers In The Media Sector
Fully Automated Service
Use your support library and familiar service scenarios as the basis for a 24/7 customer service assistant that responds in real time to the most frequently asked questions.
Frequently Asked Questions About AI-Based Customer Service Assistants
What are the benefits of Retresco’s customer service assistants?
With Retresco’s AI assistants, you provide your customers with excellent 24/7 service while significantly reducing your support teams’ operating costs. Thanks to regular optimisation and updating of your data base, you not only ensure satisfied customers but also increase your conversion rates and revenues.
What data is needed to train customer service assistants?
To provide personalised responses and accurate product information, relevant customer and interaction data are required. Retresco treats this data with strict confidentiality and uses it exclusively for the development and deployment of AI-based customer service assistants. Data protection and security are always Retresco’s highest priorities. Your customer and company data are thoroughly safeguarded. Retresco’s entire IT infrastructure is “Made in Germany.”
Are the customer service assistants compatible with common large language models (LLMs)?
Retresco’s AI technology understands natural language and learns from past interactions, utilising state-of-the-art RAG and conversational AI systems. Upon request, large language models like GPT or comparable third-party systems can also be integrated. Based on individual customer inquiries and available data, this technology provides meaningful responses, explanations, and solutions designed to effectively relieve support teams.
How can the AI systems be integrated into existing IT infrastructures?
Connecting Retresco’s customer service assistants is incredibly easy. The AI assistants can be seamlessly integrated into your existing IT infrastructure for websites, mobile apps, chatbots, or CRM systems. Experienced implementation teams support you to ensure smooth development, integration, and configuration.
Are customer service assistants scalable for companies of all sizes?
Yes, Retresco’s solutions are scalable and can be tailored to meet the needs of companies of all sizes, from startups to large enterprises.
Expand Your Toolbox Flexibly
Do you need more than just support with multilingual text generation? Build your toolbox exactly the way you want it.
