Data Protection

Pri­va­cy poli­cy

  1. Gene­ral

As the ope­ra­tor of this web­site, we at Ret­res­co GmbH take the pro­tec­tion of your pri­va­cy and your per­so­nal data very serious­ly. For this rea­son, we tre­at your per­so­nal data as strict­ly con­fi­den­ti­al and adhe­re strict­ly to the data pro­tec­tion rules and regu­la­ti­ons.

On our web­site, we collect two types of data: per­so­nal con­tact infor­ma­ti­on, which you pro­vi­de vol­un­ta­ri­ly to com­mu­ni­ca­te with us, and tracking data, which is gene­ra­ted when you use our web­site.

You can as a rule use our web­site without dis­clo­sing any per­so­nal data or regis­tra­ti­on. Per­so­nal data is collec­ted on this web­site only for tech­ni­cal or orga­ni­sa­tio­nal­ly necessa­ry pur­po­ses.

Whene­ver pos­si­ble, we collect per­so­nal infor­ma­ti­on on a vol­un­ta­ry basis. We will dis­c­lo­se this data to third par­ties only with your express per­mis­si­on given for this pur­po­se. or when we are requi­red to do so by law or by an order of court or an admi­nis­tra­ti­ve aut­ho­ri­ty.

  1. Con­tact form

Pro­s­pec­tive custo­mers can use the online form on our web­site to con­tact us. We collect the per­so­nal data (name, tele­pho­ne num­ber, email address, com­pa­ny) used to com­ple­te the online form. We do not dis­c­lo­se this per­so­nal data to third par­ties or use it for any pur­po­se other than to pro­cess the que­ry.

If dis­clo­sing per­so­nal data to a third par­ty is requi­red to ans­wer the que­ry, the con­sent of the enqui­rer shall be con­s­i­de­red to have been given for this pur­po­se. The same app­lies to que­ries we recei­ve by post or tele­pho­ne.

  1. Coo­kies

We use so-cal­led “coo­kies” to opti­mi­se this web­site. Coo­kies are small text files that are stored on your com­pu­ter and that faci­li­ta­te an ana­ly­sis of the way you use the web­site. From the user’s per­spec­tive, coo­kies make web­sites more con­ve­ni­ent to use. From the operator’s per­spec­tive, they enab­le the collec­tion and ana­ly­sis of sta­tis­ti­cal data about the use of the web­site to impro­ve the website’s con­tent. Coo­kies do not harm your com­pu­ter, con­tain no viru­ses, and are dele­ted when they are no lon­ger requi­red.

3.1 Goog­le Ana­ly­tics

This web­site uses Goog­le Ana­ly­tics, a web­site ana­ly­sis ser­vice pro­vi­ded by Goog­le Inc. 1600 Amphi­theat­re Park­way, Moun­tain View, CA 94043 USA (“Goog­le”). Goog­le Ana­ly­tics uses coo­kies. The infor­ma­ti­on gene­ra­ted by the coo­kie about your use of this web­site (inclu­ding your IP address) will be trans­mit­ted to and stored by Goog­le on ser­vers in the United Sta­tes.

We have con­clu­ded a con­tract with Goog­le for con­tract data pro­ces­sing and we have activa­ted the “IP anony­mi­sa­ti­on” fea­ture on this web­site. This means that Goog­le will trun­ca­te your IP address wit­hin mem­ber sta­tes of the Euro­pean Uni­on or other Con­trac­ting Sta­tes to the Agree­ment on the Euro­pean Eco­no­mic Area. Only in excep­tio­nal cases will the full IP address be trans­mit­ted to Goog­le ser­vers in the United Sta­tes and trun­ca­ted the­re. Goog­le uses this infor­ma­ti­on to ana­ly­se your use of this web­site, com­pi­le reports on the activi­ty on the Ret­res­co GmbH web­site, and to pro­vi­de other ser­vices rela­ting to web­site activi­ty and Inter­net use.

Goog­le may also pass this infor­ma­ti­on on to third par­ties in so far as this is requi­red by law or if third par­ties pro­cess the data on Google’s behalf. Goog­le will in no case ever asso­cia­te your IP address with any other data held by Goog­le. You can pre­vent coo­kies from being instal­led on your com­pu­ter by set­ting your brow­ser not to accept coo­kies. Plea­se note that if you do this, howe­ver, some fea­tures of this web­site may no lon­ger func­tion pro­per­ly.

By using this web­site, you decla­re your con­sent to the collec­tion and ana­ly­sis of the data as descri­bed and for pur­po­ses as sta­ted ear­lier. For more infor­ma­ti­on, plea­se refer to

You can pre­vent coo­kies from being stored by chan­ging the rele­vant brow­ser set­tings. Fur­ther­mo­re, you can pre­vent the collec­tion of data gene­ra­ted by the coo­kie about your use of the web­site (inclu­ding your IP address) and its pro­ces­sing by Goog­le by down­loa­ding and instal­ling the brow­ser plug-in avail­ab­le at

You can also pre­vent the collec­tion of your data by Goog­le Ana­ly­tics by cli­cking on the fol­lo­wing link. This sets an opt-out coo­kie which will pre­vent future collec­tion of your data when visi­ting this web­site. Plea­se note that if you dele­te your coo­kies, you will then have to re-activa­te the opt-out coo­kie. Goog­le Ana­ly­tics opt-out brow­ser add-on.

  1. Goog­le Maps API

This web­site uses Goog­le Maps API from Goog­le to dis­play an inter­ac­tive local area map. During this pro­cess, Goog­le will also collect, pro­cess and use data from visi­tors to the web­site.

For more infor­ma­ti­on about the collec­tion and pro­ces­sing of your data by Goog­le, plea­se refer to Google’s pri­va­cy poli­cy avail­ab­le at

  1. Soci­al plug­ins

This web­site uses soci­al plug­ins, which help inte­gra­te the web­site with a num­ber of soci­al media plat­forms. This lets users send data to soci­al media, by cli­cking on the respec­tive logos or icons of the soci­al media sites to “tweet”, “sha­re” or “like” the con­tent. At pre­sent, the web­site uses Face­book, Twit­ter, Lin­kedIn and Xing plug­ins. Merely visi­ting our web­site will not result in any of your data being trans­fer­red to the soci­al media plat­forms. Data will be trans­fer­red to soci­al media sites and stored the­re only after you have cli­cked on the rele­vant but­ton.

The pro­vi­der of the respec­tive ser­vice will then be infor­med that you have acces­sed our web­site and, if you are log­ged into your user account on the respec­tive ser­vice at the same time, can link this infor­ma­ti­on to your user account. Ret­res­co has no influ­ence on the scope, pur­po­se or dura­ti­on of the sto­ra­ge. Soci­al media pro­vi­ders may also use coo­kies.
Through the soci­al plug­ins on our web­site you can use the ser­vices of the fol­lo­wing pro­vi­ders:

Twit­ter Inc. (1355 Mar­ket St, Sui­te 900, San Fran­cis­co, Cali­for­nia 94103, USA)

Face­book Inc. (1601 S Cali­for­nia Ave, Palo Alto, Cali­for­nia 94304, USA)

Lin­kedIn Cor­po­ra­ti­on (2029 Stier­lin Court, Moun­tain View, CA 94043, USA)

Xing AG (Gän­se­markt 43, 20354 Ham­burg, Ger­ma­ny)

  1. Right of infor­ma­ti­on

You are ent­it­led to request infor­ma­ti­on about the per­so­nal data that Ret­res­co stores on you at any time. Ret­res­co will be hap­py to respond to any rea­son­ab­le que­ries regar­ding access, rec­tifi­ca­ti­on, amend­ment or era­su­re of per­so­nal data. To do this, plea­se con­tact us at the fol­lo­wing address:

Ret­res­co GmbH
Data pro­tec­tion super­vi­sor
Grün­ber­ger Stra­ße 44a
10245 Ber­lin, Ger­ma­ny