Improve communication across the enterprise
While chatbots rely on natural language processing (NLP) to send a message, it is still about talking with customers. At Retresco, we work with clients to gain an understanding of behaviour to design content automation that is more adaptive, responsive, and aligned to their goals and actions.
We work to understand the unique conversation structure a chatbot is required to follow. We benchmark against the technology a chatbot will replace e.g. SMS, email etc. This is the beginning of any deep analysis that drives chatbot retention and engagement. Once we correctly identify core conversations, we can improve a chatbot’s performance.
Our linguistic architects work with our clients to sketch out the early impressions their (internal) customers should get from a brand. They script chatbots with dialogue that helps your company solve challenges through conversational interfaces. This leads to a naturally-evolving conversation that speaks to your internal customers in a language they understand, and adapts their journey in real-time, while collecting rich data to train the chatbot’s sophisticated algorithm.
Machine learning means a chatbot delivers a slightly-better response each time, based on what like-minded customers have asked in the past. A question we always ask is, “will it work better than what customers are using now, in a scientifically-controlled test?”
By using data to optimise question paths, a better customer experience and engagement is provided. This is how we can assert with confidence that the next conversation will be an improvement, so that you can increase productivity, efficiency, and ROI with our AI-powered enterprise chatbots.
What the experts say:
“Today’s enterprise chatbots are comprehensive toolsets that every company needs if they want to compete. Chatbots can handle complex multi-step workflows, answer questions, and even make software platforms easier to use, giving them more value to your users.”
How chatbots can benefit your business
- Superior quality with natural, conversational language anyone can understand
- Free up resources and get to the more important things
- Actionable insights that empower employees
- Maximum opportunities for personaisation
- Centralised documentation eliminates the need for duplication of filing and corresponding security measures
Learn more about how Retresco’s enterprise chatbots can help improve communication across your enterprise by completing the form below.